03
24/7 Operational Maintenance and Support
Whether the system is running is watched. When a fault appears, someone goes to it. When maintenance is due, it is done. This work is not limited to office hours.
Definition
Operational support is the monitoring, maintenance, and fault work that keeps a system standing. Monitoring is seeing an interruption when it happens. Incident response is going to the fault that was seen. Planned maintenance is the checks made before a fault appears.
This arrangement continues every hour of the day. The support desk is on 0850 309 75 41. The office is open on weekdays from 09:00 to 18:00. Field teams leave from the Ankara centre; the response is made at the organisation’s site.
Monitoring sees the incident. Maintenance and response stay in place every hour of the day.
Scope
- Continuous monitoring
- Incident response
- Planned maintenance
- Continuity arrangement
How the work proceeds
01
Discovery
The systems to be monitored, and the response arrangement, are written down.
02
Design
Maintenance and incident response are defined.
03
Commissioning
Monitoring opens together with the handover.
04
Operation
Maintenance and response continue every hour of the day.